Pictet Asset Management constantly strives to provide you with the best quality of service. However, we know problems can sometimes arise, which is why our complaints handling policy is there to help you.
The two main aims of the policy are to:
The purpose of this guide is to explain how to submit a complaint and to inform you of our complaint handling policy and the remedies available to you.
A complaint is any written, verbal or electronic statement of a client’s dissatisfaction with Pictet Asset Management.
A request for a service, information, clarification or an opinion is not a complaint.
You can submit a complaint at any time to your usual contact person (by e-mail or telephone) or by post to:
Luxembourg funds:
Pictet Asset Management (Europe) S.A.
Compliance Department
15, avenue J.F. Kennedy
L-1855 Luxembourg
Swiss funds:
Pictet Asset Management SA
Compliance Department
Route des Acacias 60
CH-1211 Geneva 73
You can also send a complaint by email to: PAM_Complaint@pictet.com
When submitting a complaint, please remember to include the following information:
We will process your complaint free of charge. You will not incur any special administrative, search or other fees related to the handling of your complaint.
Pictet Asset Management will:
We will inform you of the status of your complaint at any time on request.
We will notify you if we are unable to provide a response within the specified time frame.
Our Sales team has the resources and expertise to ensure that complaints are handled efficiently, fairly and harmoniously. If necessary, they can draw on the expertise of all Pictet Asset Management departments to provide you with a response. Our Compliance Department is responsible for ensuring that complaints are resolved in compliance with regulations, and any material complaint is notified to the Compliance Department and the relevant Head of Department.
Pictet Asset Management SA has been affiliated with the Swiss Banking Ombudsman since 15 December 2020.
Swiss Banking Ombudsman
Bahnhofplatz 9
PO Box
CH-8021 Zurich
Affiliation facilitates mediation proceedings before an ombudsman to settle disputes between clients and financial service providers.
Important legal information
This marketing material is issued by Pictet Asset Management (Europe) S.A.. It is neither directed to, nor intended for distribution or use by, any person or entity who is a citizen or resident of, or domiciled or located in, any locality, state, country or jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation. The latest version of the fund‘s prospectus, Pre-Contractual Template (PCT) when applicable, Key Information Document (KID), annual and semi-annual reports must be read before investing. They are available free of charge in English on www.assetmanagement.pictet or in paper copy at Pictet Asset Management (Europe) S.A., 6B, rue du Fort Niedergruenewald, L-2226 Luxembourg, or at the office of the fund local agent, distributor or centralizing agent if any.
The KID is also available in the local language of each country where the compartment is registered. The prospectus, the PCT when applicable, and the annual and semi-annual reports may also be available in other languages, please refer to the website for other available languages. Only the latest version of these documents may be relied upon as the basis for investment decisions.
The summary of investor rights (in English and in the different languages of our website) is available here and at www.assetmanagement.pictet under the heading "Resources", at the bottom of the page.
The list of countries where the fund is registered can be obtained at all times from Pictet Asset Management (Europe) S.A., which may decide to terminate the arrangements made for the marketing of the fund or compartments of the fund in any given country.
The information and data presented in this document are not to be considered as an offer or solicitation to buy, sell or subscribe to any securities or financial instruments or services.
Information, opinions and estimates contained in this document reflect a judgment at the original date of publication and are subject to change without notice. The management company has not taken any steps to ensure that the securities referred to in this document are suitable for any particular investor and this document is not to be relied upon in substitution for the exercise of independent judgment. Tax treatment depends on the individual circumstances of each investor and may be subject to change in the future. Before making any investment decision, investors are recommended to ascertain if this investment is suitable for them in light of their financial knowledge and experience, investment goals and financial situation, or to obtain specific advice from an industry professional.
The value and income of any of the securities or financial instruments mentioned in this document may fall as well as rise and, as a consequence, investors may receive back less than originally invested.
The investment guidelines are internal guidelines which are subject to change at any time and without any notice within the limits of the fund's prospectus. The mentioned financial instruments are provided for illustrative purposes only and shall not be considered as a direct offering, investment recommendation or investment advice. Reference to a specific security is not a recommendation to buy or sell that security. Effective allocations are subject to change and may have changed since the date of the marketing material.
Past performance is not a guarantee or a reliable indicator of future performance. Performance data does not include the commissions and fees charged at the time of subscribing for or redeeming shares.
Any index data referenced herein remains the property of the Data Vendor. Data Vendor Disclaimers are available on assetmanagement.pictet in the “Resources” section of the footer. This document is a marketing communication issued by Pictet Asset Management and is not in scope for any MiFID II/MiFIR requirements specifically related to investment research. This material does not contain sufficient information to support an investment decision and it should not be relied upon by you in evaluating the merits of investing in any products or services offered or distributed by Pictet Asset Management.
Pictet AM has not acquired any rights or license to reproduce the trademarks, logos or images set out in this document except that it holds the rights to use any entity of the Pictet group trademarks. For illustrative purposes only.